Gunadi, A. N., D. Trisnawarman, and M. D. Lauro. “Design and Development of the HelpDesk Application for the Faculty of Information Technology, Tarumanagara University (FTI UNTAR) Using the Agile Scrum Methodology”. BIOS: Jurnal Informatika Dan Sains, vol. 2, no. 02, Nov. 2024, pp. 140-8, https://seaninstitute.or.id/bersinar/index.php/bios/article/view/146.